The Silicon Review ^Asia

There is nothing better than two companies joining hands for mutual development. Recently, Finnish telecom gear maker Nokia said it deploying its suite of automation, analytics, and machine learning software for Pakistan Telecommunication Company Limited (PTCL) aiming for better customer experience and customer service.

Nokia Service Management Platform (SMP), among the range of deployed products is theone which automates and simplifies the customer care process. The Nokia SMP solution has been deployed across all PTCL Contact Centers in Pakistan.

“PTCL customers can now enjoy a better overall experience as Nokia SMP constantly improves trouble prediction and resolution capability, while reducing customer service costs,” said Nokia in an official statement. The software is based on Nokia Bell Labs machine learning algorithms.

PTCL customers can now enjoy an improved quality of experience across internet connectivity, IPTV and communications services by using Nokia’s software solution, Nokia says.

“This project has enabled us to re-design our workflows with increased effectiveness at a lower cost. Our collaboration with Nokia has greatly accelerated our experience and organizational transformation,” said Moqeem ul Haque, Chief Commercial and Group Strategy Officer, PTCL, on the latest development.

"We are pleased with the deployment with PTCL and look forward to further supporting one of the leading telecom service providers in Pakistan for its digital transformation efforts,” said Henrique Vale, Head of Nokia Software for MEA.