The Silicon Review
27 May, 2022
In the highly competitive world we live in, every business, irrespective of size, must make use of effective IT systems and services to increase productivity. Whether the business decides to use in-house IT experts or makes use of outsourcing IT services, the main objective remains the same that is to make the business competitive. It has become a necessity for businesses to stay ahead with the latest tech trends and must continually focus on updating the systems. IT systems and services tend to span across a wide array of innovative and problem-solving resources. Every IT solution that is meticulously engineered leaves a major ripple effect on how a business’ internal functions and services are executed.
Globally there are various companies delivering excellent IT services, but Atlas Systems stands out from the rest. Atlas Systems is a leading IT Services company focused on serving Fortune 1000 companies for close to two decades. Founded in 2003, headquartered in Princeton, NJ, with a focus on IT Operations. A trusted partner for global industry leaders providing cost-effective solutions with a global delivery model.
Also, as a long-term technology partner, the strategic technology solution and services have helped clients achieve measurable business value. The company’s continuous focus on learning and upskilling of the in-house talent has benefited all global clients. Atlas manages some of the largest infrastructure operations for global clients in various industries. Atlas has delivery centers in New Jersey and India – located in Bangalore & Chennai.
In conversation with Venugopala Chalamala, Founder and CEO of Atlas Systems
Q. What was the motivation behind starting Atlas Systems?
Entrepreneur bug. I see tremendous opportunities to help clients solve their business challenges. We are focused on leveraging advancements in technology to improve client businesses.
Q. Can you explain your services in brief?
We are focused on providing technology solutions and managing the IT infrastructure for our global customers. We provide a multitude of IT services and develop next-generation technology solutions that enable IT operations teams to act more quickly and proactively. Atlas’ unique combination of People, Process, and Platform (AIOps) significantly improves IT infrastructure efficiencies.
Q. Digital transformation must provide a competitive edge to the customers. How do you gain insights to keep your clients ahead of the curve?
Our uniqueness lies in our core values and principles. The expert tech resources have been consistently doing a fantastic job of delivering well for the past several years and making clients delighted with their job. For over two decades, we have had a very high customer acquisition rate that shows confidence in Atlas. We are client fanatics and always put the client first and use technology as an enabler.
To share a recent example of how focused we are on client needs, Atlas continued to support at the same level of service its clients even though budgets were cut deeply and payment terms, in some cases, stretched as much as 150 days. We also believe that supporting our employees is paramount, and we stood by that principle during Covid with no furloughs or layoffs despite the significant impact on business.
Q. Growing the company based on employees’ passions must be the priority. Do you ask your employees what they are interested in doing and how they would like to see their careers unfold?
Atlas Systems is a trusted IT services partner for mid and large enterprises in the United States. Since 2003, we have been serving Fortune 1000 companies, and our delivery teams have been consistently meeting the client benchmark. Because of the quality of these services our company has won many new clients through the reference from our existing customers.
We see ourselves as big enough to service and small enough to care. We focus on mid-market, where clients won’t get attention from large providers, and small providers don’t have the breadth and depth of service. We are uniquely positioned to service mid-market with 3P philosophy (People, Process, and Platform); our custom-built AIOps platforms empower our engineers to perform consistently and bring in efficiencies.
Q. Generally, the scope of work that an IT Services company provides seldom covers every single area of technology. How do you ensure that all the necessary areas are covered with your solution?
Q. How do you market your services?
We have fair brand recognition, and most of our business comes from references.
Q. What does the future hold for your company and its customers? Are exciting things on the way?
Grow without compromising the quality of services.
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