The Silicon Review ^Asia

Recently, Vonage made an announcement that it is upgrading its Vonage Contact Center solutions to include the integration of Microsoft Dynamics 365. The company is a global leader in cloud communication, and it is helping other companies to achieve their digital transformation goals. The new upgrade will now allow the businesses working in Microsoft’s ecosystem to leverage its personalized customer engagement to empower agents to improve productivity, deliver better customer experience, and give access to customer insights. Chief Product Officer of Vonage, Jay Patel, stated that, as the company will continue to build and grow upon its integration portfolio, strategic partnerships will also improve. Moreover, these partnerships will give Vonage the capabilities that can help it provide differentiated services and solutions.

 Vonage’s global partnership with the tech giant will enable it to deliver a powerful solution combining Dynamics 365 and Vonage Contact Center, to not only deliver a solution to increase the value of the customers’ tech investment, but also provide necessary tools to improve customer relationship through digital workflows, data, and unified interface. To run their cloud applications, organizations are now standardizing their business applications on platforms like Microsoft. Vonage’s solution can also meet the needs of companies using digital workflow applications and CRM tools.