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The Silicon Review Asia

MSIG to Enhance Customer Experience through OpenText Information Management Solutions

MSIG to Enhance Customer Experience through OpenText Information Management Solutions

The partnership will empower MSIG to maximize its operational efficiencies

MSIG has announced that it will use OpenText information management solutions to empower modern work, enhance omni-channel customer experiences, and drive operational efficiencies.

MSIG is a wholly-owned subsidiary of Mitsui Sumitomo Insurance Company, Limited and a member of the MS&AD Insurance Group, is Asia's leading general insurance brand with presence in 46 countries globally.

"We actively strive to innovate our IT infrastructure and online capabilities to exceed customer and client expectations," said Joseph Yew, CIO at MSIG Asia. "OpenText solutions empower us to maximize our operational efficiencies across different lines of businesses and locations, while helping to improve customer satisfaction and enhance convenience for customers who are increasingly requesting self-service insurance transactions."

OpenText's solutions will help MSIG Singapore and MSIG Singapore in supporting customer journey in building seamless digital experiences for their business and their customers while enabling them to work more effectively.

OpenText solutions have empowered our business operations with a single system that supports future growth and delivers the flexibility we need to drive competitive advantage.

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