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The Silicon Review Asia

T. A. Krishnan, Ecom Express Private Limited CEO and Co-founder: ‘Our Strengths over the Period of Time have Concentrated on Building Strong Reach and Expensive Network while Delivering Best Possible Services’

The Silicon Review
September, 2019


“We commit to uphold the integrity of the highest order in all of our interactions with our customers and at all times.”

Getting your products or services from supplier to consumer is business logistics. It involves everything from acquisition from wholesalers and suppliers to manufacturing, storage and delivery to customers. It is imperative for every business owner to have a strong understanding of his logistics systems to ensure they’re maximizing profits and are able to give customers the most positive experience possible.

In light of the foregoing, we’re thrilled to present Ecom Express Private Limited.

Ecom Express provides logistics solutions. The company offers pre-paid, cash-on-delivery, cash-before-delivery, dropship, reverse logistics, and other related services. Ecom Express serves customers in India.

The company was incorporated in 2012 and is headquartered in New Delhi.

Ecom Express Private Limited: Synopsis

Elements: That Make Ecom Express Reliable

Ecom Express is a leading end-to-end technology-enabled logistics solutions provider to the Indian e-commerce industry. The company was incorporated by T.A. Krishnan, Manju Dhawan, K. Satyanarayana and Sanjeev Saxena. They have over 100 years of cumulative experience in the Indian logistics and distribution industry.

The company has established its presence in the industry due to a differentiated business model which is built on delivery service capability, scalability, customization and sustainability. Ecom Express uses its cutting-edge technology and automation solutions to enable first-mile pickup, processing, network optimization and last-mile delivery. The company’s products include Ecom Express Services (EXS), Ecom Network Services (ENS), Ecom Fulfilment Services (EFS), and Ecom Digital Services (EDS).

Ecom Express has its presence in all 29 states of the country and operates in over 2400 towns across over 25,000 PIN-codes in India. The company is the first private logistics company in India to envision a full-state coverage strategy i.e. the capability to reach every doorstep in every village in a state. This full-state coverage is offered in 20 states including Andhra Pradesh, Assam, Bihar, Chhattisgarh, Delhi, Goa, Gujarat, Haryana, Jharkhand, Karnataka, Kerala, Madhya Pradesh, Maharashtra, Odisha, Punjab, Rajasthan, Tamil Nadu, Telangana, Uttar Pradesh, and West Bengal. Through this deep reach strategy, the company has a capability to deliver to over 1.2 billion people i.e. over 92 percent of India’s population.

Services: That Outclass Competition

Order Fulfillment –

Ecom picks-up and delivers products (ordered online) from its partner websites to end-customers using automated information systems for end-to-end order tracking.

The company offers quick remittance and guaranteed Last-mile delivery of the majority of orders anywhere in India within 24 to 72 hours, every day for 365 days a year –including Sundays/Holidays.

The services include Pre-paid and Collect-On-Delivery (acceptances of Cash or Digital payment solutions modes).

Reverse Logistics –

Ecom offers tailor-made solutions on Reverse Logistics in which effective coordination with end-consumers ensures timely pick-up and delivery of products back to partner establishment within 24 to 72 hours of intimation, every day for 365 days a year – including Sundays/Holidays so that end-customers receive their refunds in a timely manner. This unique service is supported by ready-to-ship packaging with best-in-class process capabilities in ensuring ease of pickup and returns.

Qc Reverse Logistics –

Ecomoffers Door Step Quality Check enabled Reverse Pickup Solutions for various product categories – be it mobile phones, household goods, apparels, electronic gadgets etc. The solution helps to curb return-related leakages and simplifies online shopping returns. The company’s dedicated and well-trained trained Associates carry out Quality Check on products, subject to product conditions and other parameters meeting the customer’s return policy, resulting in faster refund or replacement for consumers.

Ecom Fulfillment Services –

Ecom is a company with immense warehousing and process capabilities to provide a wide range of fulfilment services including warehousing and order management that meet the dynamic needs of its customers.

The company’s state-of-the-art mega warehouse facilities, strategically located in key geographies across the country, provide tailor-made fulfilment service solutions supported by technology and automation. The rack space currently being offered is in the range of up to 400,000 sq. ft. with flexibility for customers to choose their choice of location and space.

Ecom Network Services –

Ecom offers B2B (hub to hub) goods transport service through its express network, specially designed for co-loaders, Cargo booking agents and other B2B players. The company helps the booking partners move their cargo through its GPS enabled closed body vehicles (containers) and provide 24x7 goods retrieval at its hubs as they benefit with the best of transits offered by company scheduled network runs. The service is supported by the company’s well-established customer service centre.

Ecom Digital Services –

Ecom’sunique digital mobile application facilitates digital services for diversified industries including Banking, Financial Services and Insurance (BFSI), Telecommunications. These services are provided at the doorstep of end-consumers.

These services are offered through the company’s secured mobile application using encrypted devices.

Ecom International Services –

Ecom’s uniquely designed service offers end-to-end cross-border e-commerce logistics solutions both in managing import and export orders. Under this service feature, customers shopping on international e-tailers enjoy the benefit of faster deliveries at their doorstep thereby offering unmatched access to international e-tailers looking to expand their footprint in India.

Similarly, services are extended to Indian e-tailers wanting to fulfil the orders placed online by customers residing in other countries. The services include Customs clearing, bonded warehousing and deliveries at the doorstep of end-consumers.

Ecom Branded Services –

Ecom offers a unique provision where its dedicated Pick-up and Delivery Associates provide services donning its customers' branded uniform enriching the brand experience for end-consumers.

Value-Added Services –

Ecom’s value-added services provide solutions that go beyond the standard e-commerce logistics services which come to mind when companies look to outsource logistics. There is a wide range of services that complement and enhance the company’s logistics offerings as it supports the smooth flow of shipments with additional services such as:Try & Buy, Switch Deliveries, and Valuable Cargo Handling.

T.A. Krishnan: A Formidable Leader

T.A. Krishnan is one of the founders and the CEO of Ecom Express Private Limited. He is a recognized leader in the Indian express and logistics industry. Mr. Krishnan, along with the co-founders of Ecom Express, spearheads the company’s strategic vision and growth and has been steering the company up the growth ladder since its inception in 2012. He is responsible for managing the company's operations to ensure continued business growth and development with a focus on improving productivity, increasing profitability and market share. He has over 26 years of enriching experience in the courier and express delivery services industry and has held various leadership roles. Mr. Krishnan and the Co-founders have been instrumental in drawing the vision and business plan that seeks to differentiate Ecom Express from the rest of the industry players.

“We’re a company with immense warehousing and process capabilities to provide a wide range of fulfilment services including warehousing and order management that meet the dynamic needs of our customers.”


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