The Silicon Review ^Asia

The telecommunication industry is vital for the internet age and provides the all-important connectivity between people and organizations. With a growing number of people being connected, the telecommunications industry is touted to grow manifold over the next two decades. Providing the vital platform for the numerous services within this sector is Nexge.

Nexge provides a diverse range of NGN. VoIP. SMS. VAS based Platforms to more than 250 Telecom Service Providers in 26 countries serving more than 100 Billion minutes per Annum. Service Providers utilize the Carrier-grade and secure Nexge platforms for releasing Wholesale, IGW, Mobile VoIP, OTT, Calling Card, Callback, Class 5 Residential Voice, SIP Trunking, Hosted PBX, MVNO, Audio Conferencing, High-Density Call Logging and SMS based solutions to their residential and business subscribers.

Nexge has been in operation since 2001 and brings in more than 17 years of domain knowledge along with quality products and services. Our global headquarter is in Chennai, India from where we service all our customers worldwide on a 24*365 basis. Nexge was built to develop communication platforms that help Telecom Service Providers in launching innovative and Revenue enhancing services to their consumer and business customers. Over the last decade, our technologies have played a critical part in changing how people around the world communicate with one another.

Here are some of Nexge’s services

Project Management

• Service Specification
• Dedicated Project Manager (Optional)
• Review of Timelines on the Configuration, Installation, Customization & Integration requirements
• Oversee all aspects of the Project from Nexge’s Product perspective
• Define and Adhere to Acceptance Tests
• Timely Reporting of Project Status to Customers

Platform Installation

• Review of the Hardware requirement as per features and Capacity Planning
• Validation of Hardware provided by Customers in accordance with the Requirement
• Product Installation & Commissioning (Remote / Onsite)
• Platform Configuration (Remote / Onsite)
• Interoperability with Interconnect Carriers
• Interoperability with Chosen VoIP Devices / IADs / Softphones etc

Training on Nexge Products

• Basic and Advance knowledge of the Platform
• Functional description of its elements, installation practices, O&M Requirements, Instructions on fault-finding and Restoration of Services
• An assessment of the participants to understand the gaps (if any) for independent operation of the platform

Level 3 Product Support

• Remote Product Support to Customers Level 1 Support Team
• Define Standard Operating Procedures on Support Services
• Support through Trouble Ticket Platform, Chat, Email and Phone
• Adhering to mutually decided to Support SLAs
• Problem Acknowledgement, Status Updates, and Problem Fix in a time-bound manner
• Bug Fixing & Product Maintenance Releases
• Version Release Management during Staging and Production environments
• Provide Root Cause Analysis (RCA) for issues reported
• Product Upgrades & Enhancements

Audio Conferencing Bridge

• Reservation-Less On-Demand Conferencing
• Versatile Conference Package Definitions
• Moderator and Attendee Features
• Lecture Mode for Moderators
• Lock / Unlock Conference
• Roll Call
• Conference Recording
• Email of Recorded Conference
• Advertising based Free Service Support
• Family Conversation Plans
• Consumers can chat with other anonymous users without revealing their real phone numbers.

Voice Broadcasting

• Important Alerts, Promotions, and Campaigns can be run to reach Consumers in a cost-effective and personalized way.
• Pure Broadcasting / Advertising Models
• Transfer the Call to Agent Feature
• Lead Collection Model based on Customer Inputs
• Emergency Notifications
• Detailed Reporting on Campaigns and Results
• Automatic Retries for certain Call Results
• Schedule Campaigns
• Customizable CLIs

Let’s Have a Look at Some of Nexge’s Products

Class 4 VOIP Platform

CommSwitch Class 4 VoIP Platform is a Secure, High Density & Turn-Key Infrastructure for Service Providers who use its open and scalable architecture to run profitable wholesale Voice & Peering operations globally. The platform's extensive operations and business support capabilities help service providers to run operations in a cost-effective manner and make Intelligent Routing & Billing decisions.

The platform has several advantages:

High Availability Architecture

The Platform is available with a Cold Standby on all its elements along with a Real-time Database replication. A continuous health check keeps track of the primary Server availability and in case of failure, scripts shift the traffic to the Secondary Server.

Pre-Integrated for Rapid Time to Market

The solution is pre-integrated with SoftSwitch, Routing, Real-time Prepaid & Postpaid Billing, Provisioning and Reporting. It is field proven with large Service Providers.

Lower Total Cost of Ownership

The solution runs on industry-leading Intel‐Linux‐JBOSSPostGreSQL infrastructure. There are no expensive Application Server or Database Licenses to be procured.

Strong Reseller Management

Helps in partitioning the system for multiple White Label Resellers for quicker ROI. The resellers can create their own Billing Plans and add Customers.

Third Party Routing & Billing Integrations

The Platform integrates with 3rd party Routing & Billing Applications through RADIUS & SIP REDIRECT Interfaces.

Class 5 VOIP Platform

CommSwitch Class 5 VoIP Platform is a Turn-Key and Secure NGN / VoIP Infrastructure for Service Providers who use its open and scalable architecture to provide customizable telecom services to their subscribers.

SMS Platform

CommSwitch SMS Hubbing Platform is a Secure, High Density & Turn‐Key Infrastructure for Service Providers who use its open and scalable architecture to run profitable SMS operations globally. The Platform supports extensive SMPP / HTTP / XML Interoperability, delivers service assurance and enables scalable, reliable and secured connectivity between SMS Wholesale Carriers and Applications.

Meet the Founder

Nitin Gupta, CEO

“We provide high density NGN platforms for Telecom Service Providers.”