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The Silicon Review Asia – Creating the best chatbots in Southeast Asia

The Silicon Review
December, 2019


Everyone is asking this buzz word especially if you belong to a tech background. A Chatbot or “Chatter Robot” is a computer program that mimics human conversations in its natural format including text or spoken language using artificial intelligence techniques such as Natural Language Processing, image and video processing, and audio analysis. The most interesting feature of the bots is that they learn from past interactions and become intelligent and smarter over time. Chatbots works in two ways- rule-based and smart machine-based. Rule-based chatbots provide predefined responses from a database, based on the keywords used for the search. Smart machine-based chatbots inherit their capabilities from Artificial Intelligence and Cognitive Computing and adapt their behavior based on customer interactions.

With the spread of messengers, virtual chatterbots that imitate human conversations for solving various tasks are becoming increasingly in demand. Online chatbots save time and effort by automating customer support. The opportunities provided by chatbot systems go far beyond giving responses to customers’ inquiries. They are also used for other business tasks, like collecting information about users, helping to organize meetings and reducing overhead costs. There is no wonder that the size of the chatbot market is growing exponentially.

Led by a former Head of Digital Banking and award-winning data scientists, is one of the best companies which build chatbots. Your bot is designed and built by a dedicated and highly-qualified team of product designers, data scientists, software engineers, and finance executives with extensive experiences across AI and financial services. Every Chatbot is handcrafted to meet your specific business objectives and unique requirements. The firm has the best people and the best technology to create the best Chatbot for you. Best of all, they are the only one-stop-shop that can help you create award-winning AI chatbots in financial services — from conceptualizing, designing, data cleaning, developing, testing, and even running the live bot post-production. They have the experience and expertise to handle everything to get your Chatbot off the ground.

Technologies that make best among others

Multilingual AI

Not every user speaks the same language. With's proprietary Natural Language Processing (NLP) engine, our chatbots are able to understand English, Simplified and Traditional Chinese, Bahasa Malaysia, Bahasa Indonesia, and soon, Thai.

Multiplatform Connection's dynamic system architecture enables you to host your chatbot on Facebook Messenger, LINE, Slack, WeChat, WhatsApp, or even on your own customized chat widget.

Contextual memory

​Through's embedded in-state memory retention technology, their chatbots can respond to questions while considering the context of the conversation.

Multidimensional search

Ordinary chatbots struggle with complex questions, but’s don’t. can handle inquiries with different parameters easily with our multidimensional search algorithm.

Customizable Dashboard

Your business is unique, and so are your metrics. provides a customized analytics dashboard for every client because the firm understandsthat no two chatbots are alike.

Bot2Bot takeschatbot learning even further. Managing distributed content across different divisions and geographies with multiple active chatbots isn’t an issue with their unique Bot2Bot technology.

Real-time Data Visualization

Providing out-of-date information could result in poor decisions.'s bots provide all relevant information in real-time with appropriatevisual content to aid decision-making.

Data Taxonomy

Good chatbots are supported by good content.'s proprietary data taxonomy makes updating your content easy and multiplies the number of questions your bot is able to answer.

The formidable leader behind the success of

Chuang Shin Wee is the Co-founderand also serves as the Chief Executive Officer of Shin co-designs many of the chatbots that we build for insurance, wealth management, and asset management verticals.Prior to founding, Shin was the Head of Digital Banking for Standard Chartered Bank in China. He won multiple awards on innovation and was named “Top 50 Business Innovators (Marketing) in China” in 2013. He has previously worked for Microsoft, Citi and Creative Technology.Shin is a graduate of the University of Bristol, the Massachusetts Institute of Technology (MIT) and the Wharton School.

“By combining our art of conversational flow design, with our science of natural language understanding, we handcraft the best chatbots that leave your users in awe.”


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