The Silicon Review ^Asia

Headquartered in Jaipur, Arihant Global Services India Private Limited (called as AGSIPL) is structured Arihant Global and India Hoga Online are its trademarks. The firm places customer experience management at the core of its business strategy. It majorly focuses on Business outsourcing segments followed as: mobility and digital marketing domain having expertise in online business promotion, mobile survey, lead generation tool, client engagement, contractual callings and business processing and next level business solution.

AGSIPL works with thousands of business customers across India through its Business (Telecom VAS) Partner IMImobile, a renowned name in mobile communications. AGSIPL’s in-house Sales and Marketing teams have multiple years of experience with selling SMS broadcast services, Voice, Toll Free, IVR, missed call or other mobility and IT solutions all over the country.

Arihant Global Founder & CEO: Rahul Kumar (Jain) and Director: Sunita Jain spoke exclusively to The Silicon Review. Below is an excerpt.

Q. How is the current technological and business market scenario in India?

Businesses in India are making better progress and things are going digital rapidly with Business automations. However, Indian businesses are taking a proactive approach to implement technology in their business, train their workforces for the future and they have the most clearly defined decision-making process of all executives and level of interactions.

• Make in India will surely create more jobs in India for IT professionals.
• Most of the projects are already created; only developing countries need to automate system. There will be no survival without involving IT.
• Products are taking up more jobs as now chat bots/social interactions, customizable product; these are easy to deploy/upgrade and cheaper to maintain.
• Technology will create more jobs for other sectors: Banking, manufacturing, finance, sales. Jobs in all these sectors will increase exponentially.

Q. Earning trust and respect of consumers all around the world is through consistent focus on delivering high quality in all of your actions. How do you interpret this statement?

Arihant Global stands by certain core values that make it worthy of the trust and respect of its customers. They are shared as below.

• WE cultivate - We cultivate lifelong customers through outstanding service or partnered product promotions.
• WE care - We care about the success of our customers.
• WE improve - We are always improving our technology, our tools, our customers’ experience, and ourselves with daily basis learning.
• WE thrill - We thrill our customers all day, every day with eagerness to help, kindness and empathy, eagerness to resolve issues, timely and accurate solutions, and taking ownership of the customers’ needs.
• WE have fun - We believe a fun and relaxed environment allows us to meet any challenge as a team.

Q. If you have to list five factors that have been the biggest asset to your organization, what would they be and why?

• We maintain ethical and professional conduct - At the core, we are driven by the singular goal of maintaining ethical and professional conduct in all our endeavours.
• We build experience and trust - We have excellent client satisfaction rate and enjoy long term relationships with most of them.
• We value your business - We take the time to know you and your business.
• We do more than we are asked to do - We ensure that all technical and non-technical details are taken care of for your project even if you have not explicitly requested them.
• We maintain effective communication - During all phases of the project or campaign or business consultancy, we give our clients constant updates on the work in progress.

Q. What do you feel are the reasons behind your company’s growth?

A company’s growth and core values do not just form overnight. It comes from years of experience and first-hand feedback (suggestion/reviews coming from partners/employees/clients or associates). All such inputs helps AGSIPL come up with innovations proving that the organization can be a valuable partner for any company aiming to promote their business.

AGSIPL is always learning and implementing good practices in its business as per market needs and beliefs, and perceive this as its greatest strength. The company prefers to make smooth flow of communication for every industry in order to comprehend the value of time & digital communication. Having established their brand in these 5 years journey, Arihant is all set to expand. In the near future, Arihant Global desires to reach international corporates with their business process & strategic efforts.

Knowing the Man Who Made It Happen

Rahul Kumar Jain, B-com, MBA, 15 years + Experience in Sales & Marketing

Rahul Kumar Jain is a name among millions who struggled, failed and surged ahead in search of success, happiness and pleasure. Coming from a humble background, he had a blurred vision of life and a bunch of unclear dreams. The only thing that kept him going was his undying learning attitude. Rowing through several ups and downs, he eventually found meaning to his life.

He started its 1st sales/Business process on just 11 years old selling Papad (Door to Door) in local market of Sikar, Rajasthan. Back then he wasn’t financially strong, but he believed that he could take the business to the next level if he invested in earning the trust of customers. His self-motivated attitude and confidence lead him to the success that his business is currently in today. He set up Arihant Global Service India Private Limited along with his wife, and both of them now work as directors of the company which is now attached with premium partners like MNCs and national level businesses.

In Jan 2019 he got awarded as Young Entrepreneur of the year 2018 award in Digital marketing industry as well as get recognized:- Business Excellence Certificate by WORLDCOB/The Bizz awards.

"Our mission, at the core of our strategy is totally customer centric that is to serve the customer above all by continuous improvement in all that we do: in ideas, in quality and in customer satisfaction.”