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The Silicon Review Asia

Diebold Nixdorf: Connected commerce for a connected world

The Silicon Review
November, 2019


Diebold Nixdorf is an American multinational financial and retail technology company that specializes in the sale, manufacture, installation and service of self-service transaction systems (such as ATMs and currency processing systems), point-of-sale terminals, physical security products, and software and related services for global financial, retail, and commercial markets. Currently Diebold Nixdorf is headquartered in the Akron-Canton area with a presence in around 130 countries, and the company employs approximately 23,000 people. Founded in 1859 in Cincinnati, Ohio as the Diebold Bahmann Safe Company, the company eventually changed its name to Diebold Safe & Lock Company. In 1921, Diebold Safe & Lock Company sold the world's largest commercial bank vault to Detroit National Bank.Diebold has since branched into diverse markets, and is currently the largest provider of ATMs in the United States.Diebold Nixdorf was founded when Diebold Inc. acquired Germany's Wincor Nixdorf in 2016. It is estimated that Diebold Nixdorf controls about 35 percent of the global ATM market.

Diebold Nixdorf markets its products and services in diverse industries, including the financial, commercial, and retail spheres. The company is split into three regional divisions including the Americas (including North America and Latin America), and the Asia Pacific. The Middle East, Europe, and Africa divisions operate as one segment. The company also engages in project analysis for clients, as well as systems integration and architectural engineering.


Banking is rapidly transforming with customer experience and digital banking leading the way. Major trends and market forces are driving a permanent shift toward seamless, omnichannel customer experiences. You can power new journeys with ideas that are more personalized, efficient and secure than ever before with the company’s banking solutions. Wherever business is today, its solutions meet you there with the tools to take the next step forward. The company’s end-to-end solutions are purpose-built to help the client nurture relationships delightfully, regardless of the channel. You can explore how it is helping banks around the world connect the dots across physical and digital channels, for the future of commerce that is connected. Far too many banks are saddled with legacy infrastructure and costly processes--but there are ways to break free and innovate your way out of these restrictions. The experts from the company can help you make the most of a client’s precious resources and identify opportunities to improve front-end and back-end processes.


Ensure seamless shopping journeys with Diebold Nixdorf’s cloud-ready DN Vynamic™ Retail Software suite. It helps you transform your retail business for the future of connected commerce, delivering seamless transactions and personalized interactions with its state-of-the-art retail software solutions.Diebold Nixdorf’s POS and self-service solutions offer robust, future-proof self-checkout systems, interactive kiosks, POS peripherals and more. Diebold Nixdorf AllConnect Services℠ implement, maintain and operate solutions that redefine your business processes while optimizing TCO. It offers the capabilities and technology needed to make physical distribution channels agile, efficient and fully integrated into the consumer’s digital experience.


The eServices Portal provides a standardized, easy-to-use Web interface for network, system and software management. It is the managed service tool for monitoring and system management for all segments (banking/retail/petrol) and is used for over 150.000 managed devices all over the world. Apart from the underlying functionality, the eServices Portal should allow the support teams, 3rd parties and customers to simplify and improve the amount of work involved in support and operational processes. In addition it should help to proactively monitor the connected customer devices and react on errors or observe unusual behavior.Additionally, the eServices Remote Management Platform Service is providing the possibility for a remote interaction with connected devices, either via defined remote commands or via a remote session. Within the last years the eServices Portal provides further services such as Request Management, Master Data Management and a Deployment Management Tool.


Diebold Nixdorf's Services Electronic Reporting Access System (SERAS) can be accessed from any location with a secure login and password. SERAS combines the advanced functionality of several of Diebold Nixdorf's innovative solutions to help support the highest levels of uptime, security and functionality for institutions' ATM networks. As part of Diebold Nixdorf's Managed Services solution, institutions gain access to customized reports that provide vital statistics for their subscribed services. This data helps to optimize the self-service delivery channel and provide a current view into the performance of the fleet.Complementing its ever-expanding roster of innovative technologies, Diebold Nixdorf provides monitoring, maintenance and management services to keep self-service terminals in top shape for consistently reliable transaction flow across the entire fleet. The Managed Services Operations Center is available 24/7 and provides ATM status monitoring and problem resolution from a secure facility, to help financial institutions strengthen operational efficiencies

Meet the charismatic CEO, GerrardSchmid

GerrardSchmid currently serves as president and chief executive officer. In this role, he is responsible for driving the organization's global strategies and performance to enable secure, software-defined connected commerce and related services across the financial and retail industries.
Schmid has more than 20 years of leadership experience in banking, payments, and financial technology. Most recently, he was a senior advisor with The Boston Consulting Group. From 2012 to 2017 he served as chief executive officer of D+H Corporation.

“We have a relentless focus on customer satisfaction and retention, with a collaborative approach to innovation.”


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